Privacy Policy

The data controller is DotMedia. For privacy requests, email info@dotmediagency.com. We will respond within the timeframes required by applicable law.

Contact and enquiry data: name, email address, company name, phone number, and the message you send when you write to us.

Business and project data: information you share while we deliver strategy, content, community management, or advertising services — for example brand guidelines, account access details you choose to provide, campaign briefs, and performance feedback.

Technical and usage data: IP address, browser type, device information, pages visited, and approximate location derived from IP, collected via server logs and cookies or similar technologies as described in our Cookie Policy.

To respond to enquiries and provide requested information (legitimate interest and/or steps prior to a contract).

To perform a contract with you or your company — delivering social media and marketing services (performance of a contract).

To operate, secure, and improve our website (legitimate interest).

To send service-related messages about an ongoing engagement (performance of a contract / legitimate interest).

Where required, based on your consent — for example non-essential cookies or optional marketing emails. You may withdraw consent at any time without affecting prior lawful processing.

We do not sell personal data. We may share data with trusted processors who help us run the business (for example hosting providers, analytics tools, email or CRM systems, and advertising platforms when you ask us to manage campaigns), under appropriate data-processing agreements.

We may disclose data if required by law, a court order, or to protect our rights, users, or the public. If we transfer data outside the European Economic Area, we use appropriate safeguards such as Standard Contractual Clauses where required.

Enquiry data is kept for as long as needed to handle your request and for a reasonable follow-up period, unless a longer retention is required for legal claims or bookkeeping.

Client project records are retained for the duration of the engagement and afterward as needed for contractual, tax, and legal obligations.

Technical logs and cookie-related data are retained according to the periods described in our Cookie Policy or for shorter security windows.

Under the GDPR you may have the right to access, rectify, erase, restrict, or object to processing of your personal data, and the right to data portability where applicable. Where processing is based on consent, you may withdraw it at any time.

To exercise these rights, contact info@dotmediagency.com. You also have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali) or another competent supervisory authority.

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or alteration. No method of transmission or storage is completely secure; we work to reduce risk continuously.

Our website and services are directed at businesses and professionals. We do not knowingly collect personal data from children under 16. If you believe we have received such data, contact us and we will delete it.

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the site after changes means you acknowledge the updated policy.